Bella at Salesforce
I've worked with many Marketing Email Marketing and CRM tools, from Microsoft Dynamics and Click Dimensions to Hubspot, Eloqua, and MailChimp, to Marketo. I've been most impressed with Salesforce, and Pardot, particularly in the quality of their support. Salesforce and Pardot are truly built to work together as a combined sales enablement (Salesforce) and Marketing/CRM/Email tool (Pardot).
Ronan Twohig, Account executive, Salesforce, Emer Merriman, Marketing Specialist, Salesforce and Isabella Hernandez, Marketing Executive, Buzzmove
Straight away we were deep into a conversation about how I could make some adjustments to better integrate Salesforce with Pardot. Then right away, I was like 'hey Emer, I want to get a better insight into our Marketing ROI. How can I best accomplish that?'
B-2-B Marketing analytics - What we may be missing
Emer asked me about our product suite, and it turned out that we are missing one component that can achieve this, the B-2-B analytics suite. We fixed up a demo next week, so I can best understand this and then, hopefully, remedy the situation.
But also We're going to talk through a couple of those questions I had about the best practices in Salesforce/Pardot integration.
Ronan then asked me 'hey, Rudy, how is that rolling out and implementing Pardot coming along, the one you mentioned a couple of months ago when we were at the Shard?'
Bella asking the Salesforce trailblazer scout for directions
I was happy to report to Emer and Ronan my first 2 months progress; I wrote my marketing plan, pitched it and had it was agreed by my CMO, in the first week. By the following week, I had implemented Pardot for all our campaigns.
Emer said 'wow, two weeks, that's amazing!' But it's no big deal - Pardot is easy to use, and there's plenty of content and people to guide you if you get stuck.
In fact, it's worked so well that I've even begun using it for more extensive B-2-C lists, of over 80,000 contacts, that's despite B-2-C not being in my job description. But in the start-up world, you do what you can to help.
Why do I love these Salesforce headphones so very much?
1. Is it the cute logo? 2. is it that they light up with a warm glow?
Yes, all our contact data is now inside of Salesforce, we are fully integrated, and we are running a range of campaigns from LinkedIn inmail, to events, to Email. Not only that, but the data quality is far better and more actionable by the sales team than it was previously.
I have also set up lead scoring and Marketing automation, including nurture campaigns; we can roll this out for all other parts of our business too.
Ronan Twohig kindly suggested that I come and present what I've accomplished in Pardot at a Salesforce conference coming up, which sounded cool. Small businesses actually generate over 1/3 of Salesforce's total revenue.
The keynote was terrifically entertaining and informative; the CMO, Simon Mulcahy, is a natural presenter and he brought on some real powerhouses of digital and b-2-b marketing, from Ulster Bank (part of RBS) and Adidas, to run some live demos. The marketing feats they had accomplished using Salesforce were quite mind-blowing.
Simon Mulcahy, CMO, of Salesforce, hitting it out of the park with his keynote.
I was particularly taken with Simon's concept of 'trailblazers' - how it's people like 'us' - intrepid pioneers, innovators, game changers, who are doggedly trying to improve the organisations we work at; we are the ones who are driving growth in our companies. That was a powerful message.
Which CRM provider dominates now?
There are a plethora of platforms right now. Who knows which will dominate in 2023?
Along the way, I ran into a few old colleagues and friends. Bella and I had a good chat with Pedro Jose, a rockstar Sales engineer at Vlocity, a Salesforce company. I worked with him at Sigma. Pedro was pivotal in signing our biggest deal last year with Telstra, for $15 Million.
Pedro Jose, Senior Solution Consultant at Vlocity, a Salesforce Company
I'm glad to report that Pedro was thrilled at Vlocity, performing exceptionally well and being treated even better by Salesforce.
We rounded off the day with Bella rocking the floor of over 5000 salesforce event attendees with her killer tunes, breaks and massive bass.
What I got out of the event1. I learnt valuable information that will make me a more productive marketer and will enable me to carry out more effective marketing at my company.
2. I connected with those who can help me in my journey; not least of all some of the salesforce team. This was sadly lacking when I ran global demand generation at my last company (with another CRM provider).